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Wednesday
Feb022011

CASE STUDY: Coaching project identified £200,000 of savings

 

Client: Sodexo Motivation Solutions
Industry: Employer and Public benefits
Age/History: Sodexo Group founded 1966
Size: 90 staff
CEO: Iain McMath
Shirlaws Engagement: 2007

The Challenge

Changing the culture of a business – the way things are done – can be a painful process, yet the rewards, in terms of business growth, can be astonishing. But just how do you change a culture and how do you measure it to know it’s been worthwhile?

That was the problem facing Iain McMath, CEO of Sodexo Pass, a 90-strong voucher services business turning over £150million per annum, part of the Sodexo Worldwide food services and facilities management business.

Iain had been in post for 12 months before he was introduced to a business coach from Shirlaws. It was at that first meeting that Iain realised Shirlaws could have the solution he was looking for to help him build his business.

After twelve months of one to one coaching, the board brought Shirlaws in to undertake a full coaching programme to work with the entire business and help take it to the next level. The first phase of the programme looked at the structure of the business, the business capacity and its position in the market. Three projects were launched to bring efficiencies to the business with a restructuring programme; a capacity project to underpin the business strategy – vital to understanding its ability to grow and the timing of growth projects. And thirdly, a positioning project to bring some focus to the business and clarity to its marketing activity.

Initially parts of the business couldn’t see the benefit of the coaching programme It was when we created a tool kit for everyone to use, for example tools for creating agendas and running meetings and so on, that’s when there was a big change in behaviour. People became comfortable with challenging behaviours that weren’t true to our values as a business. Rather than just moaning about what wasn’t working, now people are talking about what the client wants, positive solutions.

Results

Cultural

  • People talking positively about solutions for clients
  • Having a tool kit for everyone to use energised the people in the business to change and improve the way they do things
  • Clear policies and procedures in the business to monitor performance and set client expectations

Commercial

  • Restructuring project identified £200,000 of savings
  • Helped the business grow 20% per annum – faster than any other firm in the group
  • Staff spend more time generating revenue for the business rather than wasting time that is a cost to the business

> Download this Case Study as a PDF

 

 

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